Afterthoughts - (Near Abbotsford, BC)

4 /5 Sue: The front fridge has the WOW factor ..lots of selection with deep dish pies, beautiful cakes, cookies and other treats. Very clean and organized. Service was ok. Parking is fairly plentiful but it is a busy plaza with other businesses. A great place to enjoy an afternoon coffee and slice of pie/cake. Sandwich/soup options too!

4 /5 Alyssa Becker: I’ve visited Afterthoughts numerous times and I always have the same two thoughts: - food: they have an amazing selection of desserts. I often find them a little too sweet for my taste (especially the layered cakes, cupcakes and mousse). However their cheesecakes are excellent. The lunch options are decent. 4 stars. - service: is always incredibly kind and helpful! They have amazing staff. 5 stars. Would definitely go here again without hesitation.

4 /5 Mary Torphol: Afterthought serves good coffee, but I’m giving 4 stars because the staff were not very friendly and didn’t smile much. The drinks are enjoyable, and the café has a nice atmosphere, but the service could definitely be improved.

2 /5 Michael Alleckna: The dessert here at Afterthoughts is consistently delicious offering a decent variety of cheesecakes including the Terrys Chocolate Orange and the eggnog cheesecake. Although I found the eggnog cheesecake to be lacking in that classic eggnog taste, my main concern was not specifically with the dessert itself. It was with the customer service. In Understanding how difficult and complex customer service can be, I believe that the staff here can do a better job facilitating the Afterthoughts customer experience. The staff showed little enthusiasm when interacting with customers and made very little eye contact when serving those in line. They were purely focused on making jokes and small talk amongst themselves while customers were waiting ever so patiently in line. A simple genuine acknowledgment of those walking through the doors goes a long way and I know this would make a good product turn into a great experience. - Thank You Kindly

1 /5 Harpreet Gill: This was, without question, one of the most disappointing customer service experiences I’ve had. I drove 45 minutes from New Westminster to Abbotsford specifically to buy a mocha log slice. When I got home, I discovered I had been given cheesecake instead. An honest mistake can happen what matters is how a business responds when it does. I called and asked to speak with a manager, expecting at minimum an apology or some understanding of the inconvenience. Instead, I was met with a dismissive attitude and told, “I don’t know what you want me to do. You can come back tomorrow and talk to the owner.” There was no acknowledgement of the long drive, no ownership of the error, and absolutely no empathy. I made it clear I wasn’t demanding anything extraordinary. I was looking for a simple apology and reassurance that the team would be reminded to double-check orders so another customer doesn’t waste their time making a special trip. Rather than accepting constructive feedback, the manager’s response felt argumentative and uninterested. Customer service isn’t just about selling desserts it’s about taking responsibility when things go wrong. Sadly, this bakery failed completely at that. After being treated this way, I will not be returning.