1 /5 Man J: I have been a customer of the British Store for some time now. After moving from the UK, I enjoyed visiting the store to purchase familiar snacks, and from 2023 through 2025 my experiences with staff were consistently positive. In particular, the woman who previously served me (unfortunately I do not recall her name) was always friendly, polite, and welcoming. She clearly enjoyed her role and interacting with customers, which made shopping there a pleasant experience.
However, at the beginning of 2026, I visited the store twice and on both occasions was served by Jessica. During my first visit, I found her tone, body language, and manner of service to be abrupt and off-putting, although I chose not to dwell on it at the time.
Today, I returned to the store and was again served by Jessica. While completing my purchase, I presented my stamp card, which had two remaining spaces. Jessica stamped the final two boxes, and I politely asked whether I could apply the completed card toward a portion of my purchase, as this had previously been accommodated by another staff member.
Jessica appeared to misunderstand my question and responded by stating that the stamps were not present from the start. I acknowledged this and simply reiterated my question. She then stared at me for an extended moment and replied sharply that I did not have a fully stamped card. I explained that I was only asking because another staff member had previously allowed this. Rather than responding courteously with a simple explanation, her tone and manner were abrupt and dismissive. The interaction left me feeling uncomfortable and as though I had done something wrong.
I asked if anyone else was available in the store and was told no. I then requested a contact number and was informed there was only the store number. I also asked for the manager’s name, which I was told is Vicky. Jessica took my phone number and said she would leave it on the manager’s desk.
Before I left, Jessica asked, “Is there a problem?” in a confrontational manner. I replied politely that there was no problem, as I did not feel comfortable continuing the conversation with her.
I found Jessica’s behaviour to be rude and unprofessional. I also felt that raising my concerns directly with her would not have been productive. I am disappointed that a store I have enjoyed visiting for years now feels uncomfortable to return to due to a single staff interaction.
I respectfully ask that staff be reminded of the importance of polite communication and professional customer service. I would appreciate the opportunity to share my feedback directly with the manager, should she be willing to contact me.
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