1 /5 Austin Hibbs: My fiancé and I visited at 6:40pm to celebrate our 2-year anniversary, but unfortunately the experience fell far below what we’ve always loved about The Keg. Despite noting our occasion, we waited 40 minutes before anyone took our drink order, and another lengthy delay before our food order was taken. We were repeatedly overlooked, and it truly dampened what should have been a special evening.
What concerned us most was that both the manager and server were aware of my fiancé’s almond allergy, yet our Billy Miner Pie still arrived topped with almonds. This was not only disappointing, but potentially dangerous. She ended up not eating it and sad.
To be fair, the food was outstanding and the kitchen staff did an exceptional job. However, the service did not reflect the standard we’ve come to expect. On past anniversaries, we’ve always felt acknowledged and taken care of. This time, despite the notes, nothing was followed through.
It was a deeply disappointing visit to a place that has always been one of our favourites.