1 /5 shapelessbb: ​I used to be as loyal as a customer gets. For a long time, I ordered two large or XL pizzas every single week. The drivers knew my house and the staff knew my order by heart.
​That loyalty ended the day I was quoted a higher price than usual. When I questioned it, I was told the price hadnt gone up. I explained what I had paid every week for a very longtime, and the man on the phone told me it was "impossible." Even when I offered to show my bank statements or creditcard statements to prove my history as a regular and the cost i was paying litterally the week before, he doubled down and refused to believe me.
​The kicker? I checked their own website while on the phone, and the discounted price was listed right there. When I pointed this out, he told me it was "old pricing" and refused to honor it. I did t go through with the order.
​I later found out I was speaking with the owner’s son. It’s a shame that a business would rather "be right" over a few dollars than keep a customer who guaranteed them 52 orders a year. I havent spent a dime here since, and I dont plan to. If you value being treated like a person rather than an "impossible" liar, go elsewhere.