Aritzia - (Near Coquitlam, BC)

1 /5 Celine R: I don’t usually shop at Aritzia, and this experience reminded me why. I visited the Coquitlam centre Artizia. Claire helped me initially and said she would put my items on hold. However, she seemed skittish, which made the interaction feel awkward and not very welcoming. When I went to the cashier, I asked another staff member (associate number 1000 & cashier #173618 on my receipt) to grab my held items. She rolled her eyes multiple times and said she would get them. I then saw her go to the back and come out with nothing. Moments later, Claire came over and asked if I wanted to check out, even though I had just asked someone else to retrieve my items. The whole situation was confusing, unprofessional, and uncomfortable. On top of that, after I had already paid, when I mentioned I wanted to take a photo of another item to think about it, it was abruptly taken away from me without explanation. Overall, the staff came across as disengaged and unhappy, and the lack of communication and basic customer service was disappointing. Management really needs to address the attitude and organization at this location.

1 /5 Dina Sobhani: I had a very bad experience shopping at Aritzia store in Coquitlam Centre. The staff were extremely rude, unfriendly, and made me feel very uncomfortable. This is actually the third time I’ve had a negative experience at this location. Even though I live in Coquitlam, I usually choose to shop at other malls because I consistently have much better experiences elsewhere, especially at Guildford. Unfortunately, this time I had no other option. The behaviour of the staff is awful Because of this, I do not recommend shopping at this store.

2 /5 Josie B: I bought a sweater I haven’t even worn yet and it’s already pilling. I also purchased a $200 “cashmere” cardigan that’s pilled after just three wears definitely not worth the price and no way it’s actual cashmere. The in-store experience isn’t much better. When you’re in line for a purchase or return, staff keep pulling people out of the line and walking them up beside the only cashier, leaving everyone standing awkwardly next to each other. Just leave people in the line or jump on cash and actually ring the person through. What you are doing is useless and irritating when you could be actually doing something. The fittings rooms have become a common item on people’s “Kanye betrayal list” and you all know what I mean. No mirrors inside, so you have to keep stepping out to check your outfit while everyone’s standing around. Plus, the curtains barely close. For what they charge, the overall experience is seriously disappointing.

1 /5 Jonas Joe: I know Aritzia isnt known for their stellar customer service, so i dont take it personally when employees are rude or judgmental. However this location is 10x worse. The door person (young black guy) ignored me when i looked at him and smiled; he literally rolled his eyes and went back to scrolling on his phone. Almost every employee at this location acts like I personally offend them when i talk to them, its like small town syndrome or something. Some of the employees were nice, like the asian girl at the checkout. Wish i knew her name but I would rather go to the vancouver locations than to deal with the high and mighty teenagers that work at this location.