Rue Malan I just want to preface that I gave this review a five star, because I didn’t want my bad review to negatively affect the other lovely workers I encountered during my visit, however I do want to acknowledge one particular individual who made the experience less than what it should’ve been for me.
During the Black Friday event at this store, I interacted with this one worker whose attitude was quite standoffish towards me and she came off as a bit impolite. She wore glasses with a bob and bangs. At first, I tried to brush it off as maybe stress from the event (I also work in retail, so I can understand the pressure of working these type of events), but the more I communicated with her, the more her behaviour persisted and her words were virtually passive aggressive in nature the entire time. She would give my inquiries short and clipped responses and there were times where she made me feel stupid for not knowing the ins and outs of Arc’teryx tech. I do admit that I am a newer customer towards this brand as of the past year, but I was hoping that the answers to my questions would be provided more kindly. At least, just not straight up rude, especially since the jackets aren’t exactly cheap and I would like to know more about what I’m buying without someone being judgemental about my ignorance.
Overall, I’m very happy that I was able to find the jacket I wanted for a decent price in time for winter, but my experience with that one woman really dampened my experience and I left feeling a bit disheartened.
To be clear, this one interaction is in no way a reflection of the store or the entire staff, but I just wanted to bring to attention how I was treated as a fellow worker in retail. I’ve never encountered that type of treatment before and I expected more coming from a workplace representing such a luxury brand.