2 /5 Rustam Bv: We liked this place(used to come here once every month) untill we had an awful experience.
I made a reservation and we came for dinner on Tuesday. Restaurant was empty, literary we were the first visitors. we were party of 4 and I asked if we can have 2 burners together( some of us dont eat seafood so we wanted to separate meat and seafood), on which manager told me that he can not give it only if I pay 18% service fee. On which i replied, that they have an empty restaurant, why not give each 2 of us 1 burner and seat us close to each other. He told me that they can not do it and that we have to pay 18%. I said ok, i will pay 18% and they gave us a big table with 2 burners. After 15 minutes when we already ordered food, he came to me and told me that this trable was reserved for 6pm and that I have to move, of course I told him that we will not move because we already seating and ordered food. Then his higher manager called his phone and ask him to pass it to me. Lady on the phone told me that there will be a party of 14 people coming to my table and she askes me to please move and they can give me 2 tables close to each other ( initially thats what I asked for, but they said NO). If they would only listen to me at the begining. So now we had to move all our staff to a new table with cold burners, we had to wait again. So all this going back and forth arguing, moving , explaining, being on the phone with manager, took like 20 minutes of our time, mood was ruined, but we still moved and had our meal. Also lady on the phone( manager) asked me not to give them bad review, and I would not give it BUT, the table that she moved us from was still empty when we left at 7.20 pm. And also there was another big empty table that they coould give us right beside it. Anyways they didnt even offer us any discount, just charged us full amount, no apology. when we left restasurant was still like 90% empty. I dont think we will be back soon, service level of this location got worsen over the years.