Once Upon A Child Kelowna - (Near Kelowna, BC)

1 /5 Matthew Bibby: We once shopped here all the time. Having a multi child family, a TRUE thrift aimed at kids was awesome. This is not the case anymore. The median price for used clothing is around 9 dollars. This clothing is worn, has stains and its on the customer to catch these things. They also have "sales" that are extremely specific (obviously to move excess product) but even then it almost matches their original pricing before the expensive tags started showing up. Its pretty sad when a place that once made a mockery of value village has now copied their buisness model. I would skip this place and hit up value village as much as it pains me to say.... its the same price or even cheaper and has more selection. Give your heads a shake and get back to being awesome again!!!!

5 /5 Himani Sodhi: I went there for the first time, so this review is especially for first-timers. They accept clothes between 9:00–11:00 AM and take your information when you register for the first time. After that, you can leave, and they will message you once they are ready with the total amount to pay. They only take the best-quality clothes or other items, and the rest are returned to you. You can then donate those to a thrift store if you like. The team is very polite and makes the whole process easy and comfortable. If anyone wants to buy, they also have really good stuff, especially for growing kids. There’s no harm in buying from there and giving it away later — that’s just my personal thought. I hope this helps!

2 /5 Breanna Lewis: Really disappointed with my past 5 visits but especially my most recent visit. There were signs EVERYWHERE saying "Black Friday 30% off everything", but NONE said all sales are final. So when I was checking out because my baby was done and I needed to leave, I was told everything would be final sale. So, I had to spend an extra 10 minutes with a crying baby in the change room with my toddler trying on clothes. Sorry to my other fellow shoppers! To the owner, please make proper signage next time or ask staff to greet people as they come in and let them know all purchases are final sale. On top of that, the prices have gone up and quality has gone down since the new owner took over. You can NO LONGER shop confidently for lightly worn clothes. You now have to inspect every item for tears, ripped seams, stains, broken zippers, etc. $9 for pants from Joe Fresh? Why? Roots pants stained beyond belief, still $9.

2 /5 Maxine Combo: Theres 2 staff members that are rude. Several time I have taken in items that were in good condition and they have rejected them. Originally I was confused and they explained to me why and it sorta made sense. For example the items being out of season. This time I took in 2 pairs of shoes that were in excellent condition. There was even a pair of shoes with lights that still worked and there were no holes or rivets missing. The laces werent frayed or falling apart. They rejected them and I asked why, they claimed that they were "falling apart" which I honestly couldnt believe they would blatantly lie like that. The reason why I know now that they are prejudice is because I was literally in the day before and found a pair of high tops that my daughter loved. They were strapped together and clearly for sale but the price sticker was missing. While the super pleasant employee was looking over the shoes she noticed that there were 2 obvious holes in the soles and she gave me the shoes for free. Its one of the reasons why i brought my good quality shoes in the next day. My daughter grew out of them and there was literally nothing wrong with them. Just something wrong with the staff members working that day. They 100% undercut me on the items that they did take and I considered selling the items myself. Overall I dont think I will be bringing in items if those 2 are working. Pictures for proof.

2 /5 De C: Like many reviews and posts on local Facebook groups. The prices being charged for clothing are way off. Why pay the $9 for example like someone else said when I can go to places like Old Navy (which always has some sort of sale going on) and get a brand new one for the cost of these used items. Its really disappointing because the concept is fantastic and I love thrifting but given the choice, who wouldnt go with brand new. If you really spend the time here you may find come good deals but minimal at best.