1 /5 Cecilia L: Do not book a celebration here!! I booked my birthday lunch here because the restaurant looked beautiful online, but I ended up having the worst birthday experience. Service was extremely slow, we couldnt order off the menu we wanted, I found a piece of rope in my sandwich and food was subpar.
I arrived and there wasnt a host. The bartender looked my way but did not acknowledge me, then I saw my aunt had already arrived so I walked over to her table. I booked my birthday lunch for a Sunday and wanted to try their Dine Out Vancouver menu only to be told they only serve brunch on weekends. This was misleading as their website states lunch Sat & Sun from 11:30am-2:30pm (their website has since been updated after I sent a screenshot to Dasha in Marketing).
My aunt ended up ordering the 3-course brunch from the Dine Out menu and due to dietary restrictions I just ordered a sandwich and salad, which is a pretty sad birthday meal. My aunt was thinking of ordering the butternut squash soup, but the table next to us said it wasnt very good so she went with the broccoli soup instead. My sandwich/salad and her broccoli soup arrived at the same time. The soup was so thick, I could eat it with my fork. The server took her empty soup bowl and should have sent the next course to the kitchen but clearly did not. I found a piece of rope in my sandwich (see photo), and the server apologized and offered to bring me a new sandwich but I was hungry so I said it was ok. Good thing I didnt order a new sandwich because my aunt was sitting there for 30 minutes waiting for her eggs benny. I was done my sandwich and we asked the server where her entree was and he said oh the kitchen is plating it but clearly he forgot because it took another 10 minutes for it to arrive.
Although the server was not very observant during service, he did have a professional demeanor. He gave me a complimentary tiramisu cake and put a candle on it, which was sweet even though this did not feel like a bday celebration. He apologized again for our horrible experience. After sharing my experience with my followers on Instagram, the marketing manager contacted me to invite me back to try their Dine Out menu but theres only a few days left of Dine Out and since its my birthday week Im fully booked.