ONE STOP LOVE SHOP - (Near Abbotsford, BC)

1 /5 Cassandra C: I just bought a product from here and it was defective at the time of purchase when I went to bring it back five minutes later the owner would not refund me would not do anything for me. She wouldn’t even have a conversation with me on the phone, I’m actually disgusted at the level of service. I did not receive from the owner. The girl working at the time was lovely and felt so bad. Is absolutely horrible. I do not recommend coming here.

5 /5 Soph ia: I hadn’t been into this location in several months but I’m so glad I decided to come in today. The girl working was someone I had never seen before, and she was the sweetest. She showed me lots of new products, had a welcoming smile and demeanour, and she truly connected with me as a customer. I usually frequent the Coquitlam location, but whoever I’m here again in Abbotsford I will definitely be back to say hello to Nya and pick up some wonderful products! This is such a cute boutique and I have recommended it to so many of my friends. Nya is the sweetest person ever and her boss needs to give her a raise/have her working there more. She truly is an asset to her team. It’s rare to see someone so joyous and helpful these days in customer service, I find many places to be lacking. But Nya is awesome and I will return again and again to experience her warm customer service and see her wonderful smile :)

4 /5 Duke Orterra: Nice little shop. I had a pleasant experience. They didnt have the specific thing I was looking for but they had a great selection.

2 /5 S G: The girl working was nice. I was there for a while shopping. I havent been out shopping since covid 19 restrictions. When I was shopping I told her I have been here for a while she said yeah the security called asking if everything is ok. She said they can see you but they cant hear you on camera. So I felt like they think Im going to steal. I am a customer and have shopped here before. I shouldnt be made to feel uncomfortable or profiled for the way I look. Other people came into the store and she didnt tell them that. I felt like I needed to get out of there. I didnt feel welcomed. I got home and the product I bought wasnt working. I called a few times and asked to speak to the owner. The owner never called me back. However she knew I called because she told me saw the video when I was there. She knew exactly what I was talking about but never had the courtesy to call.me back. I shouldnt have to chase the owner and be disregarded. I called again and spoke to the owner. Now she said she was happy that her employee was following the training properly. She seemed more concerned about her employees and stood up for her employee. She never one apologized to me for how it made me feel. She laughed on the phone when I told her I felt like I was being profiled. That made me furious! This isnt right. That is NOT how you treat people. Whether or not this situation was intentional it still made me feel judged. She cared more about her employees then the customers. I have purchased from them before and I dont think I will be going back. I had issues with my product and asked if by any chance I could bring it in and she could show me what Im doing wrong. She said absolutely not! They have a policy that once an item leaves the store it doesnt come back. Im not asking for a refund or to take my items back. Im asking for help trouble shooting. I ended up figuring it out. That was great but her attitude and the moment I heard about the security guard doesnt change what happened. How the situation was handled. They did tell me to deal with the manufacturer and thats it. I also know I could get items online at half the price they charge. I thought Id help a business in my city. Sadly I do not think Id ever go back there. This experience could of been handled differently. She claimed that it doesnt matter what color I am. The girl working was really nice. I just dont think she should be telling customers what she told me. The owner never once said sorry. The after care is very bad. I have never been treated this poorly from a business.

2 /5 Cheyanne B: When I visited the store a few months ago the visit was friendly and hands off. Afforded me the ability to find what I was looking for without having to come too far from my comfort zone. This was ideal for me as I tend to be very shy about private matters and I am not comfortable discussing or asking strangers for help with regards to the tops this particular business relates to. More recently I found myself in need of some assistance and was unsure if the staff at this business would be able to help. Given my affliction for being unable to talk about these issues, I thought it may be easier to send an email and find out if they would be able to help before exposing myself in such a vulnerable way. I thought for sure, given that they deal with a subject matter that is very sensitive to many and requires people to be quite vulnerable, they would offer some kind of email or IM contact. Upon searching for this I only found a rather offensive link to a fake email telling people who prefer to send an email to quote " bite me". Highly unprofessional given the nature of their business. I think I will be keeping my business to other establishments from here on.