Staples - (Near Abbotsford, BC)

5 /5 shallu nafri: I had an amazing experience at Staples thanks to Binwant! He helped me find a great offer and made the whole process smooth and stress-free. He was incredibly welcoming, friendly, and patient while answering all my questions. It’s rare to find customer service this good. Truly appreciate his help — I’ll definitely be coming back!

1 /5 B D S: Absolutely Unacceptable Service at This Staples Location If youre planning to drop off an Amazon return at this Staples, prepare to wait at least 30 minutes for what should be a 1-second process. Every time I’ve visited, theres only one employee working the entire service area—handling Amazon returns, passport photos, shipping, copying, and more—while other staff, including the so-called "Copy & Print Manager," wander around behind the counter ignoring the growing line of customers. On my recent visit Tuesday October 14 2025 there were seven people in line, and no effort was made to assist or speed things up. We were told the store manager (Ravi) is on vacation for 3 weeks, and the assistant manager (Varun) is also unavailable. Meanwhile, the duty manager (Karandeep) seemed to believe that helping with the line by any other employee wasn’t their responsibility as only 2 computers can scan Amazon return...yup one computer is completely free bro as you have one girl working in the area..and snowy indian copy manager walking around behind counter doing nothing except staring at the customers acting busy!!! What’s even more frustrating is that once we finally spoke up, someone was suddenly sent to help—and the line cleared in under 2 minutes. This shows the problem isn’t lack of staff; it’s a complete lack of initiative and customer service. To the other customers who stand there silently tolerating this—speak up. We shouldn’t have to beg for basic service. This level of disorganization and disregard for customers is shameful for a national retailer like Staples. They make money off handling Amazon returns...so not doing it for free. dont have enoug staff..dont take on this service!!!

5 /5 Cameron Madrid: All 5 stars go to Logan because he seems to be one of the only employees at the location who care about the customers. We wanted to purchase a desk which had a sign saying it was $50 off. When he brought it to the counter for us and scanned it, we saw that it was listed at the regular price. We got a picture of the sale price, but it revealed that the sale ended 3 days prior, which was very disappointing. However, he told us that because the sign was there, as per previous instruction by the general manager, he was going to honour the sale price. Two of the surrounding employees tried to tell him that he cant honour the sale price because the sale expired, but he stood up for us and stood by his general managers instruction. They begrudgingly obliged and gave him the code to give us the sale price, and then afterwards he helped us squeeze the big box into my small car. He didnt have to help us as much as he did because we were not aware of their policy, but he was honest and sought to help us as much as he could. Logan definitely deserves a raise or something, I wish there were more people in the work place like him.

1 /5 Jake Sawatsky: Employees have 0 urgency, must start from the top down in management. Knew the manager years ago and the store was super well run and helpful staff. Recently had photos printed (or tried) ordered same day before they opened, at 5pm I stopped by to see what the status was and they said their system has been down all day but technically they have an hour to complete the order. I asked if it would be complete by 6pm and the worker told me likely after 6pm. I can acknowledge I could have ordered photos earlier than the day of needing them, but when it says same day and you lack telling people who have ordered things until last minute and when they’re in store have to wait 30+ mins to talk to an employee at the solutions desk and find this answer out is disappointing, and unprofessional. Manager suck here and need to do better.

5 /5 Lynea Dirom: I have had the pleasure of Brianna helping me twice over the last 2 months. She is incredibly smart, friendly and Staples in Abbotsford is lucky to have her. Apparently she has only been there for 3 months. While waiting for my photos she helped 3 people at one time and with a smile. I hope she is valued and please let her know her attention to detail and hard work is appreciated and noticed